Reflow Solutions
How It Works

The quiet communication layer sitting behind your care rota.

Here's how Reflow handles short notice absences safely, quickly and in a way that keeps you CQC ready, all in the background.

The four step flow

From sick call to signed off cover, on its own.

  1. 01
    Voice intake

    The voice intake

    A sick carer rings your dedicated Reflow number. A calm, conversational voice AI takes the call, notes the reason, the runs they're missing and when they expect to be back. No one has to sit and type it up.

  2. 02
    Compliance engine

    Smart skills matching

    The engine checks your staff list straight away. It filters by who is nearby, who already knows the client, and who holds the right training for that run.

  3. 03
    SMS broadcast

    Targeted SMS offers

    The best matched carers get a personal SMS offering the shift. There's no app to log into. They just text back 'YES' to take it.

  4. 04
    Sign off

    One tap manager sign off

    As soon as a carer claims the shift, the branch manager gets a WhatsApp or SMS with a secure link. One tap approves it and the rota updates straight away.

CQC Audit Ready

Every action time stamped. Every approval logged.

Every call, SMS and manager approval is saved to an audit trail you can't edit. When inspectors turn up, your evidence is already there, sorted by date, carer, client and outcome.

  • Locked call recordings and transcripts
  • Time stamped SMS offer trail for every shift
  • Manager approval logs with secure link history
  • Evidence packs you can export for CQC reviews
05:32:14Inbound call, Carer #214 (Maria O.)
05:32:58Absence logged, Run M-07 / Tue AM
05:33:12Matched 6 eligible carers
05:33:14SMS offers sent
05:36:41Carer #182 (James K.) replied YES
05:36:47Manager approval link sent
05:38:02Approved, rota updated

See it run against your own absences.

Apply for the 30 day pilot